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Inside Sales


Job Summary: Responsible for selling company products and services via either inbound or outbound calls and/or face-to-face counter sales at the branch location. Coordinates in-house order filling activity and Route Salesperson(s)' delivery activity to achieve the Company's objective of excellent customer service.


Essential Job Duties:


1. Generates revenue by promoting sales of new and existing products.


2. Initiates sales calls to existing customers to assess the need for replenishing inventories.


3. Assists "walk-in" customers with sales of product and/or services, responds to questions regarding parts, pricing, services, etc.


4. Prospects and develops relationships with potential customers, or leads, to cultivate new business.


5. Provides ongoing customer and technical service on existing accounts.


6. Processes orders -- performs order entry, reviews orders for correct handling, pricing, quantities and shipping data.


7. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.


8. May directly receive and process payment from walk-in customers.


9. Advises customer on substitution or modification of part when part requested is not available.


10. Dispatches delivery of orders, as necessary to comply with customer requests.


11. Assists with "check-in" and "check-out" process of Route Salespeople.


12. Observes changes in inventory so as to insure minimum stock levels.


13. Sets up special order part numbers that are not regularly stocked in the warehouse.


14. Coordinates with warehouse department to pull product(s) for customer.


15. Assumes other duties as assigned.


SUPERVISORY RESPONSIBILITIES:

None

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


 

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